The Application
Control what advisers see, how work is handed over, and how capacity is managed across your team.
Managing Documents
Control how uploaded documents are reviewed and prioritised. These settings determine which documents surface for review and when responsibility can move between advisers.
Which Documents Should Display in Document Review?
All Documents Uploaded by Clients
Only Documents with AI Flags
Show every document uploaded by a client, regardless of status or risk flags. This provides full visibility but may include documents that do not require action.
Fast Reassignment
Enable Fast Reassignment
Allow responsibility for an application to move automatically when defined conditions are met.
This helps prevent delays when advisers are unavailable or capacity limits are reached.
Suitability Statement Sign Off
Require Sign Off for New Joiners When Generating Suitability Statements
All Advisers Marked "New Joiner"
For 6 Months
Responsible for Sign Off
John Keats
Managing Handover
Select a phase or responsibility from the left hand side then select a role to match the phase or responsibility. Doing this ensures that cases will be correctly managed and that automations run successfully.
Phase / Responsibility
Lead Management
Associated Role
Lead Manager
Mortgage Advisery
Mortgage Adviser
Completions
Completions Specialist
Life & Pensions
Financial Adviser
Managing Clients
Define how responsibility transfers between roles as an application progresses. Each phase can be assigned to a specific role to ensure clear ownership and accountability.
Max Capacity per Adviser
Set a Maximum Number of Active Clients Advisers can Manage
These mappings determine which role is responsible at each stage of the application.
Responsibility will shift automatically as the application moves between phases.
Principal Advisers
12 (Default)
Senior Advisers
10 (Default)
Mid-Level Advisers
8 (Default)
Associate Advisers
6 (Default)
Your Phases
Define what work is included in each phase of the application. These responsibilities are used to drive task creation, handover, and automation.
Phase / Responsibility
Responsibilities
5 Selected
4 Selected
2 Selected
4 Selected